Yes, we do take a security bond. The value depends on the level of insurance you choose. The bond is $2,500 for Standard Insurance, and $500 for Extra Cover and Full Cover options.
The bond must be secured when the van is collected by a person named on the Rental Agreement. The easiest way to secure the bond is using a credit card – we freeze the funds for the duration of your rental. We can also secure the bond on a debit card or in cash – please let us know if you want to do this and we’ll give you more details.
The bond is released once we have checked that the vehicle and its contents have been returned with no loss or damage, and that all terms of the Rental Agreement have been complied with. This is usually within 24 hours of the vehicle being returned.
Our HiAce vans come with standard insurance with an excess (deductible) of $2,500. We take this amount as the security bond at the start of the rental by freezing funds on a credit card.
We also have 2 options for reducing the insurance excess. Both of these options include full tyre & windscreen cover.
- Extra Cover – Excess $500 – Bond $500 – cost $25/day (max $750)
- Full Cover – Excess $0 – Bond $500 – cost $30/day (max $900)
Yes – as with any insurance there are exclusions, which are times that you are not insured. Our insurance exclusions are very standard. In broad terms, if you are unlucky you are likely covered by the insurance. If you are being deliberately negligent (e.g breaking the law), you are likely not covered by the insurance. See clause 26 of our Terms & Conditions for more details.